UniDesk
For nonprofits

UniDesk is free forever for nonprofits.

We give qualifying nonprofits the full Growth plan — AI agents, ticketing, asset management, custom workflows — at no cost. Apply once, use it forever.

501(c)(3) or country equivalent · We reply within 3 business days

The differentiator

Agents that close tickets, not just suggest replies.

Connect your knowledge base. Set guardrails. Watch agents triage, look up answers, take actions in M365 or Google Workspace, and close tickets — without your team in the loop for the routine stuff.

Lyvn
Lyvn
watching the queue
live demo
How it works

Three steps to a self-driving helpdesk.

01

Connect

Drop in your knowledge base and documentation — PDFs, Word docs, markdown, anything. UniDesk parses and indexes it so agents have the same context your team does.

Ingesting knowledge
840 chunks indexed
Knowledge base
PDFrunbook.pdf
DOCXonboarding.docx
MDwifi-setup.md
PDFsso-guide.pdf
WIKInetwork.wiki
DOCXpolicies.docx
Parsing PDFs, docs & markdown
02

Train

Set guardrails — what agents can and can't do. Approve actions before they run, or let them act autonomously.

Setting guardrails
Agent permissions
Read-only by default
Approval gate on admin actions
Autonomy per workflow
Autonomy level
Suggest
Approve
Auto
Every action logged & reversible
03

Resolve

Agents handle routine tickets end-to-end. Your team owns the platform; the queue takes care of itself.

Clearing the queue
Resolved today438
#1281Printer offline — Floor 3
#1283Password reset — M365
#1286VPN can't connect
Queue clear — nothing left for your team
FAQ

Nonprofit program questions.

Registered 501(c)(3) organizations in the United States, or their country equivalent (e.g. Canadian registered charity, UK CIO, Australian DGR). Schools, hospitals, and religious organizations qualify case-by-case.
Ready when you are

Run your nonprofit's IT with UniDesk.

Free forever for qualifying nonprofits. Apply once, get the full Growth plan — no card, no expiry.

Running an MSP?UniDesk is multi-tenant out of the box.
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